Back Orders:
We retain all orders placed on a back order system when the item is not available at time of ordering. These will be dispatched when fresh supplies become available unless instructed otherwise by the customer. If the particular item becomes NLA (No Longer Available) or is unlikely to become available within a few months we will cancel the back order and refund any funds paid via Paypal. – Your credit card will NOT be charged for any back ordered items.
Online Payments made by credit or debit card as shown in checkout (most major cards accepted) and Paypal. Our payment gateway Globecharge has 128/256 bit strong SSL encryptions.
Payment On Collection:
Cash and cheques drawn on a UK bank (made payable to NTG Motor Services Limited) are accepted. All major credit cards also accepted.
Overseas orders are often subject to local import duties, taxes and Customs clearance, which will need to be paid for at the point of entry. These charges are NOT included in the price of the goods or delivery prices. All relevant Customs forms and documentation needed to ensure the order arrives with the minimum of delay will be included with your shipment. If you have any special requirements, please contact us to discuss them.
Non-Deliveries and Discrepancies
It is essential that we are informed of non delivery within 7 days of shipping notification (inland) and 3 weeks (Overseas), as carriers will not accept liability unless notification is made within this period. Any such loss not made known becomes the consignee’s liability.
Damaged Goods:
Should you be unfortunate and receive goods that have been damaged in transit, it is important that you retain all packaging materials intact and advise us immediately in writing of the extent of the damage. Packaging material must be made available for inspection by the carriers. Under no circumstances should any damaged article or packaging be returned to us unless you are instructed. See also under "returns".
Returns
If parts are sent to you that are faulty or incorrect we will rectify the problem. However, to ensure our prompt attention please observe the following:
Unless customers follow the above procedure, we reserve the right to refuse delivery of returned goods. Parcels from overseas in particular may be subject to extra customs and freight charges. They should in any case be marked "Goods of U.K. origin, returned faulty."
All components carry a normal and reasonable warranty but claims are limited to the value of the part.
Exchange Units:
We offer a full rebuild service on numerous components in our product range. We offer this service as an alternative to direct replacement parts, or when a brand new item is no longer available. However, the continuity of this exchange scheme needs the understanding and co-operation of our customers in relation to several important points:
It is important to remember that "rebuilt" does not mean "brand new". Rebuilding a unit involves stripping, cleaning, inspecting and re-assembling the unit. During this process, parts showing signs of wear will either be completely replaced or suitably renovated. However, it is not always feasible for major sub-components to be replaced with brand new ones, for example, an exchange engine will not have a new block.
Due to the nature of certain product lines, some items can only be offered on a "one for one" exchange basis. This effectively means that you must offer us a viable unit before we can release a fully rebuilt item from our stock. In some instances we can only carry out reconditioning of your own unit. All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.
Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair (e.g. Shock absorber casting broken). We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a "box of bits". Surcharges will only be refunded once we have passed the item as serviceable. If in any doubt, please telephone us!
Where new parts are not available, we will on occasions supply a good used item as a substitute. All these items are checked to ensure they are suitable for use and we will refund the cost of any items returned as unacceptable.
Trades Description Act
We have made every effort to ensure that all descriptions used here and in our catalogues comply with the above act. However, should customers feel that there is a discrepancy of any kind, we would request that the matter be brought to our attention.
Austin Morris MG Riley & Wolseley logo are Trade Marks of Rover Group Limited and are used with their licence under the Quality Approval Scheme administered by British Motor Heritage Limited on behalf of Rover Group Limited.
